Cancellations & payments

A. SaaS subscription — how you pay us

Essentials is billed in advance through Stripe per user: US$99 per user per month (US$594 per user every 6 months, or US$950.40 per user per year with 20% off), 1 to 5 users, 6-month minimum. The charge is that price times the number of users. Business and Enterprise follow an order form. New Essentials subscriptions are not offered as a free trial. Seat limits and plan features are those on the pricing page at the time of purchase, unless an order form says otherwise.

Payment methods are processed by Stripe. Tail Sourcing does not store full card numbers. Failed payments may put the subscription in past_due status and can lead to suspension after notice.

Automatic renewal

Essentials renews automatically every 6 months, or every 12 months on the annual plan, at the then-current list price (or the price on your order form). To cancel, email sales@tailsourcing.com at least 30 days before renewal. Cancellation takes effect at the end of the paid period.

How to cancel the SaaS plan

Self-serve cancellation in the buyer app is not yet available. To cancel, email sales@tailsourcing.com at least 30 days before renewal, from an admin address on the account, with the company name and the email of the billing owner. Copy info@alseatrading.com.

Cancellation takes effect at the end of the paid period. We will set the Stripe subscription to cancel at period end. You keep access until that date. Cancelling does not delete Customer Data immediately; ask in the same email if you also want a data-export window or account closure.

Platform operators can apply the same cancel-at-period-end action from the operator billing console. That path is for Tail Sourcing staff, not for customers.

Refunds

Except where required by law, subscription fees are non-refundable, including unused time in the current period, seats not used, and amounts paid for add-on services already delivered. If a charge was made in error, contact us within fourteen (14) days of the invoice date.

Taxes

Fees are exclusive of taxes. Customer is responsible for sales, use, VAT/GST and similar taxes, except taxes on Tail Sourcing’s net income.

B. Cancelling a purchase request or purchase order (inside the app)

Buyers can request cancellation of a purchase requisition or purchase order according to the workflow and role permissions of their tenant. Cancellation typically requires a reason, may refund an internal budget reservation, and notifies the requester. Once an order is shipped (or past the tenant’s configured cutoff), cancellation may be blocked.

Cancelling a PO does not cancel your Tail Sourcing subscription. Disputes with a supplier about goods, delivery or commercial payment terms are between Customer and that supplier.

Supplier payment terms (commercial, not SaaS)

When a buyer awards work and issues a PO, payment terms between buyer and supplier (for example Net 30) are those stated on the order or the supplier agreement — not Tail Sourcing’s SaaS invoice. Tail Sourcing is not the payment agent for those commercial invoices unless a written addendum says so.